France Intense is a limited liability company (SARL) with
a capital of €15,500, registered with the Blois Trade and Companies
Register under number 448 426 718.
Registered office: 5 quai des violettes, 37400 Amboise, France.
Travel license accreditation no. IM041100002.
Financial guarantees: APST
Public liability insurance: MMA.
Tel: +33 2 47 79 40 20
Email:
marion@france-intense.comIn accordance with Article 104 of the decree of June 15, 1994, travel
contracts offered by travel agents to their clients must include in full
the following general terms and conditions, derived from Articles 95 to
105 of the decree below, which are applicable as of December 1, 1994.
Decree No. 94-940 of June 15, 1994, issued pursuant to Article 31 of Law
No. 92-645, which sets forth the conditions for carrying out activities
related to the organization and sale of travel or stays. Purchasing the
programs or stays contained on this website implies the client’s full
acceptance of the general and specific terms and conditions and their
irrevocable agreement to all of their provisions.
Article 95
Subject to the exclusions provided for in the second paragraph (a and b)
of Article 14 of the Law of 13 July 1992, any sale of travel or holiday
services shall give rise to the provision of appropriate documents that
comply with the rules defined in this section.
In the case of the sale of air tickets or tickets for scheduled services
not accompanied by services related to such transport, the seller shall
provide the buyer with one or more tickets for the entire journey issued
by the carrier or under its responsibility.
In the case of on-demand transport, the name and address of the carrier
on whose behalf the tickets are issued must be indicated. Separate
invoicing of the various components of the same package tour shall not
exempt the seller from the obligations imposed upon them by this
section.
Article 96
Prior to the conclusion of the contract, and based on a written document
bearing its company name, address, and proof of its administrative
authorization to operate, the seller must inform the consumer of the
following information regarding prices and dates for the trip or stay:
The destination, means of transport, characteristics, and categories
of transport used.
The type of accommodation, its location, level of comfort and main
features, its official approval, and its tourist classification
according to the regulations or customs of the host country.
Meals provided.
A description of the itinerary when it is a tour.
Administrative and health formalities to be completed, particularly
when crossing borders, as well as the deadlines for completing them.
Visits, excursions, and other services included in the package or
available for an additional fee.
The minimum and maximum group size required for the trip or tour. If
the trip or stay is contingent upon a minimum number of participants,
the deadline for informing the consumer in the event of cancellation
of the trip or stay: this date cannot be less than twenty-one days
before departure.
The amount or percentage of the price to be paid as a deposit upon
conclusion of the contract, as well as the payment schedule for the
balance.
The price revision procedures as stipulated in the contract
implementing Article 100 of this decree.
The contractual cancellation conditions.
The cancellation conditions defined in Articles 101-102 and 103 below.
Details concerning the risks covered and the amount of coverage under
the insurance policy covering the consequences of the civil liability
of non-profit associations and organizations and local tourism bodies.
Information concerning the optional purchase of an insurance policy
covering the consequences of certain specific risks, including
repatriation costs in the event of accident or illness.
Article 97
The information provided to the consumer prior to purchase is binding on
the seller, unless the seller has expressly reserved the right to modify
certain elements of that information. In that case, the seller must
clearly indicate the extent and nature of the modifications. In any
event, any modifications to the prior information must be communicated
to the consumer in writing before the contract is concluded.
Article 98
The contract concluded between the seller and the buyer must be in
writing, drawn up in duplicate, one copy of which is given to the buyer,
and signed by both parties. It must include the following clauses:
The name and address of the seller, their guarantor, and their
insurer, as well as the name and address of the organizer.
The destination(s) of the trip in the case of a split stay, the
different periods and their dates.
The means, characteristics, and categories of transport used: the
dates, times, and places of departure and return.
The type of accommodation, its location, level of comfort, and main
features, its tourist classification according to the regulations or
customs of the host country.
The number of meals provided.
The itinerary when it is a tour.
The visits, excursions, or other services included in the total price
of the trip or stay.
The total price of the services invoiced, as well as an indication of
any possible revision of this invoice in accordance with the
provisions of Article 100 below.
An indication, where applicable, of any fees or taxes relating to
certain services, such as landing, disembarkation, or embarkation fees
in ports or Airports, tourist taxes when not included in the price of
the service(s) provided; The schedule and payment terms; In any event,
the final payment made by the buyer cannot be less than 30% of the
price of the trip or stay and must be made upon delivery of the travel
documents.
Special conditions requested by the buyer and accepted by the seller.
The procedures by which the buyer may submit a complaint to the
seller, which must be sent as soon as possible by registered letter
with acknowledgment of receipt to the seller, and reported in writing,
if applicable, to the tour operator and the service provider
concerned.
The deadline for informing the buyer in the event of cancellation of
the trip or stay by the seller when the trip or stay is contingent
upon the number of participants, in accordance with the provisions of
paragraph 7 of the article above.
The contractual cancellation conditions.
The cancellation conditions stipulated in Articles 101, 102, and 103
above.
Details concerning the risks covered and the amount of coverage under
the insurance policy covering the consequences of the seller’s civil
and professional liability.
Information concerning the contract. Insurance covering the
consequences of certain cancellations taken out by the buyer (policy
number and name of the insurer), as well as information concerning the
assistance contract covering certain specific risks, including
repatriation costs in the event of accident or illness. In this case,
the seller must provide the buyer with a document specifying, at a
minimum, the risks covered and the risks excluded.
The deadline for informing the seller in the event of assignment of
the contract by the buyer.
The commitment to provide the buyer, in writing, at least ten days
before the scheduled departure date, with the following information:
the name, address, and local representative of the seller or,
failing that, the names, addresses, and telephone numbers of local
organizations likely to assist the consumer in case of
difficulties, or, failing that, the telephone number for
contacting the seller in an emergency;
for trips and stays abroad involving minors, a telephone number
and address for establishing direct contact with the child or the
person responsible for their stay on site.
Article 99
The buyer may transfer their contract to a transferee who meets the same
conditions as the buyer for undertaking the trip or stay, provided that
the contract has not yet taken effect. Unless otherwise stipulated in
favor of the transferor, the transferor must inform the seller of their
decision by registered letter with acknowledgment of receipt no later
than seven days before the start of the trip. For cruises, this period
is extended to fifteen days. This transfer is not subject to prior
authorization from the seller under any circumstances.
Article 100
When the contract includes an express provision for price revision
within the limits set forth in Article 19 of the Law of July 13, 1992,
it must specify the precise calculation methods, both upward and
downward, of price variations, and in particular the amount of
transportation costs and related taxes, the currency or currencies that
may affect the price of the trip or stay, and the portion of the price
to which the fluctuation in the exchange rate of the currency or
currencies used as a reference when establishing the price shown in the
contract applies.
Article 101
The contract concluded between the seller and the buyer must be in
writing, drawn up in duplicate, one copy of which is given to the buyer,
and signed by both parties. It must include the following clauses:
either to cancel the contract and obtain an immediate refund of the sums
paid without penalty;
or to accept the modification or the substitute trip offered by the
seller; an addendum to the contract specifying the modifications made
and then signed by the parties. Any price reduction will be deducted
from any sums still owed by the buyer, and if the payment already made
by the buyer exceeds the price of the modified service, the overpayment
must be refunded before the buyer’s departure date.
Article 102
In the case provided for in Article 21 of the Law of July 13, 1992,
when, before the buyer’s departure, the seller cancels the trip or stay,
the seller must inform the buyer by registered letter with
acknowledgment of receipt. Without prejudice to any claims for
compensation for damages that may have been suffered, the buyer will
obtain from the seller an immediate and penalty-free refund of the sums
paid. In this case, the buyer will receive compensation at least equal
to the penalty they would have incurred if the cancellation had been
made by them on that date. The provisions of this article do not in any
way preclude the conclusion of an amicable agreement whereby the buyer
accepts a substitute trip or stay offered by the seller.
Article 103
When, after the buyer’s departure, the seller is unable to provide a
substantial portion of the services stipulated in the contract,
representing a significant percentage of the price paid by the buyer,
the seller must immediately take the following steps, without prejudice
to any claims for damages that may have been incurred:
either offer alternative services, potentially bearing any additional
costs, and, if the services accepted by the buyer are of inferior
quality, the seller must reimburse the buyer for the price difference
upon their return.
or, if the seller cannot offer any alternative services, or if these
are refused by the buyer for valid reasons, provide the buyer, at no
additional cost, with travel tickets to ensure their return under
conditions deemed equivalent to the location agreed upon by both
parties.
Special Conditions
The Val de Loire Prestige website aims to inform clients, prior to
registration, about the content of our trips and stays, prices and payment
methods, and the conditions for cancellation and modification of the
contract. It allows clients to book online or request availability.
Whenever possible, all information presented on our website is updated
regularly. Val de Loire Prestige’s terms and conditions of sale are valid
from June 1, 2003. Your contract is governed by the terms and conditions
of sale in effect on the day you place your order.
These terms and conditions of sale apply to all services in the Val de
Loire Prestige online catalog, including stays, tours, rentals, etc.
Purchasing programs or stays implies the client’s full acceptance of the
general and specific terms and conditions and their irrevocable agreement
to all of their provisions. The information on the website is not
contractually binding; prices may fluctuate slightly throughout the year.
The photos on this site are not contractually binding and are used for
illustrative purposes only.
1. Registration
To be considered final, all registrations must be accompanied by a
deposit of 30% of the total amount of the trip, sent by mail or teletext
(credit card payment specifying the number and expiry date) and must be
accompanied by the quote we provided, returned signed by the client.
2. Price
The trip descriptions in our online catalogs specify the services
included in the price for each type of trip and service. Our prices are
quoted in Euros per person. The price may be quoted in US Dollars or
British Pounds and is subject to change based on the exchange rate with
the Euro.
Unless expressly stated otherwise, the following are never included in
the price: vaccination fees, insurance, optional excursions, drinks,
“extras” payable locally, as well as tips or personal expenses. Our
package prices exclusively include a set of services described in the
programs. “Corporate” trip prices are calculated based on 6 people. For
fewer people, the price will be recalculated upwards.
3. Payment
The invoice will be sent to the client within 15 days of registration.
The remaining balance of the trip must be paid, without further notice
from us, no later than 35 days before the scheduled departure. For
payments by check or credit card (Visa, Mastercard, Eurocard), please
provide the card number, expiration date, cardholder’s name, and the
signed final quote (invoice). Any delay in payment of the balance may be
considered a cancellation. For registrations made less than 35 days
before the departure date, payment must be made in full at the time of
registration. Registration will only be considered final upon receipt of
this payment along with the signed final registration form.
Extending your stay or early departure is possible if booked at the time
of registration. In addition to the cost of supplementary services,
extra charges may apply, particularly due to changes in hotel dates.
Any payment made less than 15 days before the departure date can be made
by credit card, specifying the card number and expiration date. The cost
of insurance purchased by the client is due upon signature and must be
paid at that time. Val de Loire Prestige does not acknowledge receipt of
checks.
4. Transportation
Air and rail services.
Val de Loire Prestige is a destination management company specializing
in welcoming discerning clients and providing high-quality service in
the Loire Valley. As a destination management company, we are unable to
provide airline or train tickets.
However, to ensure quality service, we will facilitate your travel
ticket purchases by connecting you with our partners (Air France,
Ryanair, SNCF). Our responsibility for transportation begins upon your
arrival in France.
In accordance with Article 23 of Law No. 92-645 of July 13, 1992, Val de
Loire Prestige cannot be held responsible for the consequences of the
following events:
Loss or theft of airline tickets (airlines do not issue duplicates)
Failure to present or presentation of expired or insufficiently valid
identity and/or health documents (identity card, passport, visas,
vaccination certificate, etc.) or documents that do not conform to the
information printed on the front, at customs or check-in.
5. Accommodation
Check-in and Check-out.
In international hotel regulations, guests must check in from 2:00 PM
onwards, regardless of their arrival time, and check out by 12:00 PM,
regardless of their departure time.
6. Meals
Meals provided are listed in the itineraries.
Whether in a hotel or a traditional restaurant, drinks are not included,
unless specifically stated in the description.
7. Changes
Whenever possible, Val de Loire Prestige will try to accommodate change
requests made no later than one month before the departure date. If
these change requests involve extending the stay, increasing the number
of people, or purchasing additional services, only the cost of these
changes will be charged. In all other cases, an additional €30
processing fee per person will be charged.
8. Transfer of Contract
The transferor must inform Val de Loire Prestige of the transfer of the
contract no later than 7 days before the departure date, by registered
letter with acknowledgment of receipt, specifying the name and address
of the transferee and confirming that the transferee meets the same
conditions as the transferor for undertaking the trip.
As a guideline, the costs associated with a contract transfer may range
from €30 to €122 per person, depending on the proximity of the departure
date.
9. Protection of Personal Information
The information you provide when placing your order will not be shared
with any third party other than the service providers for the services
you have ordered. This information will be considered confidential by
Val de Loire Prestige and its suppliers.
10. Minors
Registration requests for minors must be signed by the father, mother,
or legal guardian and include the statement “parental/guardian consent.”
In addition to the required travel documents, minors must have an
authorization to leave the country. Finally, a telephone number and
address must be provided so that the child or their guardian can contact
us directly.
11. Cancellation Fees
If the client is obliged to cancel their trip, they must inform Val de
Loire Prestige by registered letter with acknowledgment of receipt as
soon as possible. The date of the acknowledgment of receipt will be
considered the cancellation date for the purpose of calculating
cancellation fees. For trips including land services (tailor-made trips,
tours, individual itineraries), and stays:
More than 45 days before departure: 5% of the total trip cost,
non-refundable by cancellation insurance, with a minimum of €80 per
person.
45 to 31 days before departure: 15% of the total trip cost, with a
minimum of €80 per person.
30 to 21 days before departure: 35% of the total trip cost.
20 to 15 days before departure: 55% of the total trip cost.
14 to 5 days before departure: 75% of the total trip cost.
Less than 4 days before departure: 100% of the total trip cost.
12. After-Sales Service
Any complaint regarding non-performance or improper performance of the
travel contract must be reported on-site to the service provider, either
to the provider in question or to Valérie Mineau, Customer Relations at
Val de Loire Prestige, explaining your grievances, within 24 hours.
If you are not satisfied, please send your complaint by registered mail,
along with all supporting documents, within 15 days of your return. The
duration of our investigation with the service providers will determine
the response time.
13. Insurance
Unless expressly stated, no insurance is included in the prices offered.
Val de Loire Prestige therefore offers you the option of purchasing
insurance with our insurance company at the time of your booking,
covering the risks of:
cancellation
repatriation and theft assistance
loss or destruction of luggage
legal assistance
personal injury and repatriation
Enquire
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